Privacy Policy

1. Information We Collect

iBuyRobotics ("we", "us", "our") collects information you provide directly when you create an account, place an order, submit a contact form, or interact with our services. This includes:

• Account Information: Name, email address, and authentication credentials (managed through Firebase Authentication).
• Order Information: Billing and shipping addresses, phone number, payment details (processed by Stripe — we never store your full card number).
• Communication Data: Messages you send through our contact form, support threads, and review submissions.
• Usage Data: Pages visited, products viewed, search queries, and interaction patterns collected automatically through analytics.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery notifications.
• Manage your account and provide customer support.
• Personalize your shopping experience and product recommendations.
• Communicate order updates, promotions, and service announcements (with your consent).
• Improve our website, products, and services through aggregate analytics.
• Detect, prevent, and address fraud and security issues.

3. Information Sharing

We do not sell your personal information. We share data only with:

• Payment processors (Stripe) to complete transactions securely.
• Shipping carriers to deliver your orders.
• Service providers (Firebase, hosting, analytics) who assist in operating our platform under strict data agreements.
• Legal authorities when required by law, court order, or to protect rights and safety.

4. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), secure password hashing, session management, CSRF protection, and input sanitization. Payment data is processed entirely by Stripe and never stored on our servers.

5. Cookies and Tracking

We use essential cookies for session management and site functionality. We also use Google Analytics (via Firebase) to understand how visitors use our site. You can disable cookies through your browser settings, though some features may not work as expected.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Opt out of marketing communications at any time.
• Request data portability in a machine-readable format.

To exercise any of these rights, contact us at our contact page.

7. Data Retention

We retain personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Order data is retained for a minimum of 7 years for tax and legal compliance.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by email or a notice on the website. Continued use of our services after changes constitutes acceptance.

10. Contact

For privacy-related questions or requests, contact us through our contact page or email us at privacy@ibuyrobotics.com.