How can we help?
Find answers to common questions or get in touch with our team.
Shipping and Delivery
Tracking your order, shipping times, and delivery questions.
Orders and Payments
Order status, payment methods, invoices, and receipts.
Returns and Refunds
How to return a product, refund timelines, and exchange process.
Frequently asked questions
Standard shipping typically takes 5-7 business days within the US. Express shipping (2-3 business days) is available at checkout. International shipping varies by destination and may take 7-14 business days.
Yes. Once your order ships, you will receive a tracking number by email. You can also view tracking details in your account dashboard under Orders.
We accept returns within 30 days of delivery for unused products in their original packaging. Defective items can be returned within 60 days. Contact us to initiate a return.
Yes. We offer volume discounts for schools, makerspaces, and businesses ordering 10 or more units. Contact us through the Solutions page or email us directly for a custom quote.
We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and bank transfers for qualifying orders through Stripe.
Click "Sign In" in the top right corner of any page. You can create an account with your email address and a password, or sign in with Google for faster access.
Most products include the manufacturer warranty. Warranty details are listed on each product page under the Specifications tab. Contact us if you need warranty support.
Yes. Use our Compare tool to view side-by-side specs for motors, sensors, kits, controllers, and more. Select products from the same category and see differences that matter.
Still need help?
Reach the iBuyRobotics team for support, sales, product guidance, or any other inquiry.
All calls route through our main line so you can get help faster and more easily.